Welcome to the Customer Experience Exchange: Developing tomorrow’s customer experience strategy today
Chief Customer Officers - those with the mandate and power to design, orchestrate, and improve customer experiences across every customer interaction - have told us that ensuring a consistent (and superior), multi-channel customer experience, hinges on an organizations’ ability to put the customer at the heart of the business. Demonstrating the ROI of customer experience and gaining support and commitment at board level are however critical for this, and yet present the greatest challenges.
Attend the Customer Experience Exchange in September along with the world’s leading minds in customer and brand experience, from across a range of B2C and B2B organizations, to discuss key issues including:
- Embedding customer centricity through effective people engagement, motivation and training
- Developing an inspirational brand and seamless customer experience across all channels
- Demonstrating the ROI of customer experience
- Using customer insight to drive continuous business improvements
- Integrating social media into your customer experience strategy
- Mobility as a game changer: How is mobile impacting your integrated customer experience strategy?
Join us in September and have the unique opportunity to be a part of this exclusive invitation-only event.
2012 Sponsors
Media Partners
