Customer Management Exchange Network

16 - 18 September, 2011


Download the Delegate Information Pack

Sponsorship Opportunity

Customer Insight and Analytics Exchange

January

Customer Experience Exchange in Financial Services

February

Executive Customer Contact Exchange

May

Customer Experience Exchange for Retail

July

Digital Marketing Exchange

September

Customer Experience Exchange  East Coast

October

Executive Customer Contact Exchange

October

Customer Experience Exchange Europe

November

Welcome to the Customer Management Exchange Group

There’s no denying that the customer is king, and that enterprises globally are investing more and more in putting the customer or consumer at the heart of everything they do. From product development to marketing to service delivery to back office operations, the organisations seeing business growth in today’s volatile economic climate are the ones that are effectively aligning business and customer strategy.

The great news for customers is that the majority of leading global brands have cottoned onto this fact, and are currently in the throws of transforming their entire organisations to ensure a holistic multi-channel customer experience.

It is however more easily said than done, which is why here at CM Exchange Network we’ve developed a series of bespoke, invitation-only Exchange meetings, tailored specifically for strategic customer management decision-makers - those responsible for shaping, driving and embedding this change.

"Learning is more than absorbing facts, it is acquiring understanding"

Each Exchange offers key industry experts the opportunity to connect with like minded peers from all over the world, to share their experience, knowledge and ideas – creating genuinely unique learning and networking opportunities.

In conjunction with in-depth research programmes, we work closely with the Customer Management Advisory Council to help shape and direct the content for the entire portfolio of Exchange events.

Unlike traditional conferences or tradeshows, the primary focus and benefit of the Exchange is forging new relationships and enhancing existing partnerships.

The format of an Exchange is therefore distinct. The mix of conference sessions, structured networking, interactive Think Tank discussions and private, pre-scheduled business meetings between the most senior customer management decision-makers and the world’s most innovative solution providers, simplifies the process for sourcing new solutions, enabling you to discover strategies that are working for others and offering you early previews of emerging technologies.

Hear From Past Attendees

Knowing what our customers think of us doesn't just make us feel good about the work we do, it provides us with essential feedback on what's working, what isn't, and how we can drive continuous improvements to the Exchange portfolio.

It also helps people who haven't worked with us before get a better understanding of who we are, what we do, and most importantly, how we go about our business.

Hear from past attendees of the Customer Management Exchange Network event series

Hear from past attendees of the Customer Experience Exchange for Retail, July 2014

Hear from past attendees of the Executive Customer Contact Exchange, May 2014

Hear from past attendees of the Customer Experience Exchange for Financial Services, February 2014

Hear from past attendees of the Customer Experience Exchange, Europe November 2013

Hear from past attendees of the Customer Experience Exchange for Retail, July 2013

Hear from past attendees of the Executive Customer Contact Exchange, April 2013

Hear from past attendees of the Customer Experience Exchange for Financial Serivces, February 2013

Further testimonials can be found on each event website